Welcome
Be Inspired
FAQs
What is your return policy?
Please contact us at hello@lilylou.com within 5 business days of receiving your product to initiate a return. If 5 business days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return. We do not offer returns due to scent preferences or mistakes in the ordering process for which we are not at fault
What is your return shipping?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
About Lilyloucandles
You have a vision in mind, now it’s time to make it a reality with some quality supplies. Visit Lilyloucandles for all your creative needs. From low-budget materials to the best in the industry, we have it all! If there’s a specific product you can’t find, don’t hesitate to get in touch. We’re always happy to make custom orders for our valued clients.